Learner-requested changes
Notice periods and the consequences of late cancellations are confirmed before booking.
Teacher-requested changes
Users should be told promptly and offered the choices provided by the confirmed service terms.
Connection problems
Parties should establish how interrupted online lessons are recorded and handled.
Late arrival
A fair procedure for delayed attendance is stated in the applicable service terms.
A transparent policy
The applicable notice period is confirmed before booking and may vary by service.
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